Electric Vehicle Charging Guide & FAQs

Universal EV Chargers is a division of Universal Green Group, a green energy provider established in 2009. We provide end-to-end EV charging solutions — from hardware and installation to network management and 24/7 support. Our mission is to help electrify North America by building a critically needed EV charging infrastructure to support the rapid growth of electric vehicles across the United States.

We offer three main charger types:

• L2 Single Port Level 2 single-port charger — compact and ideal for residential or small commercial use (up to 11.2 kW).
• L2 Dual Port Level 2 dual-port charger — serves two vehicles simultaneously, great for hotels and multi-family properties (up to 11.2 kW per port).
• DC Fast DC Fast Charger — our fastest option, delivering up to 180 kW for rapid public charging.

Visit our Products page to compare specifications.

Our chargers support all major EV brands including Tesla (with adapter), Ford, Chevrolet, BMW, Nissan, Hyundai, Kia, Volkswagen, and many more. Level 2 chargers use the standard J1772 connector; DC Fast Chargers support CCS1. Tesla drivers can use a Tesla-to-CCS adapter available from Tesla or third-party retailers.

We recommend creating a free account via the Universal EV mobile app to start sessions, track history, and manage payments. However, many DC fast chargers also support credit/debit card tap-to-pay for guest users who prefer not to register.

Use the Find a Charger page or the Universal EV mobile app for a real-time map of available chargers. We continue to add new locations nationwide.

You have three options:

• Universal EV App: Open the app, find the station, tap "Start Session," and plug in.
• Tap-to-Pay: On supported DC Fast Chargers, tap a contactless credit or debit card on the terminal.

Charge times depend on the charger type and your battery capacity:

• L2 (11.2 kW) Adds ~60 miles of range per hour. A full charge from near-empty typically takes 6–10 hours.
• DC Fast Most EVs go from 20% to 80% in 20–45 minutes, depending on your vehicle's charge rate acceptance.

Charging naturally slows above 80% to protect your battery — this is completely normal.

Our DC Fast Chargers support CCS1 — the standard used by most North American EVs including Nissan Leaf, Chevrolet Bolt, Hyundai Ioniq, Kia EV6, Ford Mustang Mach-E, and more. Tesla drivers can use a CCS adapter (available from Tesla) to access our fast chargers.

To stop your session:

• Tap "Stop Session" in the Universal EV app.
• Press the Stop button on the charger screen.
• Unplug your vehicle — the session ends automatically and a receipt is sent via the app or email.

Universal EV Chargers does not currently charge an idle fee. However, we kindly ask that you move your vehicle promptly once fully charged as a courtesy to other EV drivers. You'll receive a push notification via the app when your session is complete.

No. Modern EVs use sophisticated Battery Management Systems (BMS) to protect battery health. For best long-term results:

• Keep your battery between 20% and 80% for daily use.
• Use DC Fast Charging for convenience on trips, but avoid relying on it exclusively for every charge long-term.
• Charging to 100% occasionally (e.g., before a road trip) is perfectly fine.

• kW – kilowatt The speed of charging — how fast power is delivered. Our L2 chargers deliver up to 11.2 kW; DC Fast Chargers up to 180 kW.
• kWh – kilowatt-hour The amount of energy delivered — like the gallons pumped at a gas station. Sessions are billed per kWh consumed.

Simple analogy: kW is how fast water flows through a hose; kWh is the total volume that ends up in the tank.

Yes. EV charging is safe in rain, snow, and wet conditions. All Universal EV chargers are weather-rated for outdoor use, and connectors use sealed, insulated contacts. If you notice physical damage to a charger, do not use it and contact our support team immediately.

Pricing varies by location, charger type, and state. We offer both per-kWh pricing and flat-fee options. You can always see the exact price before starting a session in the Universal EV app or on the charger screen. There are no hidden fees.

We accept:

• Credit / Debit Cards — Visa, Mastercard, American Express
• Universal EV App — Store a card securely for frictionless one-tap payment

All transactions are encrypted and processed securely.

Receipts are automatically emailed after every session. You can also view and download receipts in the app under Session History. For billing issues, contact us via our Contact Us page.

Currently, Universal EV Chargers does not offer a membership or subscription plan. All drivers are charged the same rate displayed at the station. Simply download the free Universal EV app to start sessions, track history, and manage payments conveniently.

Contact our support team within 30 days with your session ID (found in the app or receipt). Reach us via:

• The in-app support chat
• Our online contact form
• Email or phone listed on our Contact Us page

A temporary pre-authorization hold of $25.00 may appear when you start a session with a credit or debit card. This is not a real charge — it is a standard card verification. Once your session ends, you are only billed for actual energy delivered. The hold clears within 1–5 business days depending on your bank.

Pre-session estimates are based on typical rates — your final bill reflects only the actual kWh delivered. The amount may differ if your battery was closer to full than expected, your vehicle throttled the charge rate, or the session ended early. You are never charged more than the energy actually delivered.

The app is free on both platforms:

• Apple App Store — for iPhone and iPad
• Google Play Store — for Android

Try these steps:

• Tap Forgot Password on the login screen.
• Ensure the app is updated to the latest version.
• Check your internet connection and try switching between Wi-Fi and mobile data.
• Uninstall and reinstall the app if the issue persists.

If none of these work, contact support with your registered email.

Yes! You can reserve a charger ahead of time through the Universal EV app across all charger types. Find your preferred station on the map, select an available time slot, and confirm your reservation.

Yes. We use TLS/SSL encryption for all data transmission. Payment card information is tokenized and stored with a PCI-DSS compliant processor — your raw card numbers are never stored on our servers. You can add or remove payment methods anytime in the app settings.

• Ensure your vehicle's charge port is open and the connector is firmly seated.
• Check the charger screen for error messages.
• Try ending and restarting the session in the app.
• Try a different payment method if prompted.
• If the charger shows "Offline" or "Fault," try an alternate nearby station.

If the issue persists, contact our 24/7 support team.

Sessions can stop due to a loose cable, your vehicle reaching full charge, a network interruption, or a payment authorization issue. You'll only be billed for energy actually delivered. Check session history in the app, and contact support if you believe you were charged incorrectly.

A blank screen or error code means the charger needs attention from our maintenance team. Contact our support team and note the charger ID (printed on the unit). We aim to resolve hardware issues within 24–48 hours.

Try enabling location services for the app and refreshing the map, or search by address. If the station still doesn't appear, it may be temporarily offline — try tap-to-pay on the physical terminal or report the issue via in-app support.

Contact our 24/7 support team immediately with the charger ID and a description or photo of the damage. If you witness vandalism in progress, contact local authorities first.

Yes. All Universal EV chargers are installed in compliance with ADA accessibility guidelines, including accessible parking dimensions, appropriate reach ranges, and clear floor space for wheelchair users. Contact our support team if you encounter any accessibility barrier.

This is known as "ICEing." Check the app for another nearby charger, contact our support team to report the blocked station, or notify property management if the station is on private property. Please do not confront the other driver.

Universal EV Chargers operates stations across the United States. Find your nearest station via our Find a Charger page or the Universal EV app.

As of late 2025, we have commissioned over 320 DC fast charging ports across 85+ locations, plus hundreds of Level 2 chargers at hotels, multi-family properties, and commercial sites. Our network continues to grow rapidly.

Real-time availability is shown on our Find a Charger page and in the Universal EV app. Each station shows available vs. occupied ports, charger type, pricing, and hours. Green indicators mean available.

We are actively growing across the U.S. Submit a request through our Contact Us page, or if you own or manage a property, inquire about becoming a host.

Public DC Fast Chargers are available 24/7 including holidays. Level 2 chargers at hotels or apartment properties may have access hours set by the property — hours are displayed in the app. Our customer support and network operations center also operates 24/7.